希望给予我们提出任何建议！ 邮件地址： info@dermcafecanada.com 电话：416 887 2773 传真：416352 0110 任何时候如有需要,请在聊天区发信息给我们，我们会在几分钟至数小时内回复/ 请不要在邮箱或聊天区提问任何医疗诊断有关的问题, 如需会见专科医生,请预约 我們期待與您聯繫！ 预约医生 了解详情

会见您的医生 所有被推荐的病患者会由我们诊所 FRCPC 的皮肤专科医生精心护理 Dr. Jill Greenspoon , MD, FRCPC, DABD is a Board-Certified Dermatologist ​ Undergraduate Education : Bachelor of Medical Science Honours in Physiology at Western University Medical Education: Western University Post-Graduate Education: Dermatology at the University of Toronto Medical interests: Aesthetic Dermatology, Acne/Rosacea, Preventative Medicine, Skincare Send an MD-to-MD eConsult to Dr. Jill Greenspoon ​ “I believe in working as a team with all my patients to provide personalized treatment plans that maximize the health and natural beauty of your skin. When not practicing medicine, I can be found spending time outdoors with my husband and young family. ” Dr. Daniel Wong , MD, FRCPC is a Board-Certified Dermatologist ​ Undergraduate Education : Bachelor of Medical Science in Honours Clinical Biochemistry at Western University. Medical Education : Western University (Gold medalist) Post-Graduate Education : Dermatology at the University of Toronto Medical interests : Psoriasis, Pigmented lesions, Skin cancers, Medical Education ​ Send an MD-to-MD eConsult to Dr. Daniel Wong ​ "Outside of practicing medicine, my other interests include the Toronto Raptors, recreational sports and travelling with family and friends." Dr. Annie Liu , MD, FRCPC, DABD is a Board-Certified Dermatologist in Canada and the United States ​ Undergraduate Education: Bachelor of Science Honours at Queen's University Medical Education: University of Toronto Post-Graduate Education: Dermatology at the University of Toronto (Chief Resident) Medical interests: Acne/rosacea, acne scarring, melasma, chemical peels, skin surgery (cyst removal), medical skincare, aesthetic dermatology, asian skin, technology in medicine ​ Send an MD-to-MD eConsult to Dr. Annie Liu ​ “I believe in leveraging modern technology to address the accessibility challenges within Canadian dermatology. I strive to provide personalized and transparent care to help all my patients feel comfortable in their skin again. Outside of practicing medicine, I enjoy cultural cuisine, ballet and comedy. ” ​ Follow Dr. Liu on Instagram! 我們的家庭醫生團隊 對於無法獲得家庭醫生推荐的患者 Dr. Charnelle Carlos , MD, CCFP is a Family Doctor with a special interest in Dermatology. Undergraduate Education: Bachelor of Health Sciences (Honours) from McMaster University Medical Education : University of Toronto Post-Graduate Education : Family Medicine at McMaster University where she served as Chief Resident During her training, Dr. Carlos was elected to the Professional Association of Residents of Ontario and taught medical students as a Clinical Skills Preceptor. She is currently an active member of the College of Family Physicians of Canada, Canadian Medical Association and Ontario Medical Association. ​ "I believe in a holistic approach to skincare and, no matter the diagnosis, am eager to deeply understand your perspectives and concerns. I am excited to care for you at DermCafé! When I'm not practicing medicine, I love to connect with others through food, travel and postcrossing!" Dr. Shudeshna Nag , MD, FRCPC Pediatrics, Fellowship in Pediatric Dermatology. Dr. Nag is a specialist in Pediatric Dermatology ​ Undergraduate Education: Bachelor of Science at University of Toronto Medical Education: Queen’s University Post-Graduate Education: Pediatrics at McMaster University ​Fellowship : Pediatric Dermatology at Sick Kids Hospital, University of Toronto Medical Interests : Hemangiomas, Congenital Nevi, Pigmentation disorders, Hair and Nail disorders, Medical Education ​ “I enjoy bringing comprehensive and individualized care to children and teens living with skin conditions. Outside of the clinic, I spend time on my musical and artistic pursuits.” 所有被推荐的病患者会由我们诊所 FRCPC 的皮肤专科医生精心护理 Dr. Amin Bahubeshi , MD MSc, FRCPC is a Board-Certified Dermatologist ​ Undergraduate Education : Bachelor of Science with Honours in Biopharmaceutical Science at the University of Ottawa Graduate Education : Masters of Science in Human Genetics at McGill University Medical Education: University of Toronto Post-Graduate Education: Dermatology at the University of Ottawa Medical interests: Acne/rosacea, clinical trials, skin of colour, skin cancer, general dermatology ​ Send an MD-to-MD eConsult to Dr. Amin Bahubeshi “We are in a new era of possibilities in dermatology and I look forward to working with patients in concert with our team to improve access to dermatologic care both virtually and in person. ” Dr. Fara Redlick , MD FRCPC DABD is a Board-Certified Dermatologist ​ Undergraduate Education : Honours Bachelor of Science, York University, Graduated First Class with Distinction Postgraduate Education : Masters of Science, Biology, York University Medical Education: University of Toronto, Honours Standing Post-Graduate Education: Dermatology at the University of Toronto (Chief Resident) Medical interests: Acne, acne scarring, aesthetic dermatology, rosacea, melasma, skin surgery (mole and cyst removals), medical education, medical skincare ​ Send an MD-to-MD eConsult to Dr. Fara Redlick “I take my patients’ concerns seriously. We work together to develop personalized treatment plans using the latest treatments for all types of skin conditions to achieve healthy and natural looking skin. I try to go the extra mile to ensure all my patients feel comfort, safe and satisfied .” Dr. Roxana Mititelu , MDCM, FRCPC is a Board-Certified Dermatologist ​ She is fluent in English, French and Romanian. ​ Undergraduate Education : Bachelor of Science at McGill University Medical Education : McGill University (Dean’s Honour List) Post-Graduate Education : Dermatology at the McGill University (Chief resident) Medical interests : Acne/rosacea, eczema, wound healing, medical education, keratinocyte carcinomas, dermatologic surgery, Mohs micrographic surgery, and general dermatology Send an MD-to-MD eConsult to Dr. Roxana Mititelu “I strongly believe in providing dermatologic care for all patients and am excited to expand access through the digital platform offered by DermCafé! I look forward to meeting you and working together to help you feel better in your own skin. ” Dr. Reetesh Bose , MD, FRCPC is a Board-Certified Dermatologist ​ Undergraduate Education : Bachelor of Science with Honours in Health Sciences at the University of Ottawa Medical Education : University College of Dublin, Ireland Post-Graduate Education : Dermatology at the University of Ottawa Medical interests : Vitiligo, acne/rosacea, skin cancer, general dermatology Send an MD-to-MD eConsult to Dr. Reetesh Bose "It is my pleasure to provide my patients with quality dermatology care and to help improve a very personal, and important aspect of their overall health. Dermatology is progressing at an incredible rate and we are now able to manage many more conditions, through novel modalities like telemedicine, than ever before!” Dr. Annie Langley , MD, FRCPC, DABD is a Board-Certified Dermatologist in Canada and the United States ​ Undergraduate Education : Bachelor of Science in Anatomy & Cell Biology, McGill University Medical Education : Queen's University Graduate Education : Master of Science in Epidemiology, Queen's University Post-Graduate Education : Dermatology at the University of Ottawa (Chief Resident) Medical interests : Acne, rosacea, eczema, skin care, general dermatology, technology in medicine, evidence based medicine Send an MD-to-MD eConsult to Dr. Annie Langley "I enjoy working with patients to build a shared treatment plan while addressing any unique concerns or questions. I value keeping up to date on the latest evidence- based treatments in dermatology." Dr. Matthew Sandre , MD, FRCPC, DABD is a Board-Certified Cosmetic and Medical Dermatologist ​ Undergraduate Education : Honours Bachelor of Medical Science, Bachelor of Science in Nursing at Western University Medical Education : McMaster University Post-Graduate Education : Dermatology at the University of Toronto (Chief Resident) Fellowship Training : Laser Surgery and Aesthetic Dermatology at the University of Toronto Medical interests : Acne, rosacea, acne scarring, LGBTQ2S+ dermatology, cosmetic injectables, chemical peels, and energy-based device treatments. Send an MD-to-MD eConsult to Dr. Matthew Sandre "I find a personalized multi-modality approach combining cosmeceuticals, prescription products, and light/laser-based treatments can help patients achieve the best results. When not practicing medicine, I enjoy curling, skiing, and travelling.” ​ Follow Dr. Sandre on Instagram! Dr. Dorota Kadlubowska , HBSc, MDCM, FRCPC is a Board-Certified Dermatologist ​ Undergraduate Education : Honours Bachelor of Science in Molecular Biology and Genetics at the University of Guelph. Medical Education : McGill University Post-Graduate Education : Dermatology at McGill University Fellowship Training : Laser Surgery and Aesthetic Dermatology at the University of Toronto Medical interests : Acne, rosacea, melasma, scarring, photosensitive disorders, skin cancer and skin cancer prevention, aesthetic dermatology. Send an MD-to-MD eConsult to Dr. Dorota Kadlubowska "In an ideal world, you wouldn’t have to worry about discomfort and flares in your skin condition. A board-certified dermatologist can help you care for your skin so that it can serve you through every stage of your life.” Dr. Cathryn Sibbald , MD, MSc, FRCPC, DABD is a Board-Certified Dermatologist in Canada and the United States ​ Undergraduate Education : Bachelor of Science in Pharmacy, University of Toronto Medical Education : University of Toronto Graduate Education : Master of Science in Epidemiology, London School of Hygiene & Tropical Medicine Post-Graduate Education : Dermatology at University of Toronto Fellowship Training : Pediatric Dermatology, Children's Hospital of Philadelphia Medical interests : Inflammatory skin diseases, pediatric and general dermatology, hair and nail disorders Send an MD-to-MD eConsult to Dr. Cathryn Sibbald "I have seen the significant impact that skin conditions have on quality of life and their complications affecting general health in children and adults. My goal is to do everything I can to help control skin conditions in my patients and minimise their negative effects.” 我們的醫生是以下組織的活躍成員： 更多配置文件即將推出！ Dr. Sujin Im , MD, CCFP is a Family Doctor with a special interest in Dermatology. Undergraduate Education: Bachelor of Science in Pharmacology at University of British Columbia Medical Education : University of British Columbia Post-Graduate Education : Family Medicine at University of Toronto ​ She is currently an active member of the College of Family Physicians of Canada, Canadian Medical Association and Ontario Medical Association. "I believe in empowering our patients by individualizing the care and education we bring, and I am excited to be part of your health journey! Outside of medicine you can find me venturing out to find green space and waters and enjoying time with my loved ones." Dr. Cathryn Sibbald , MD, MSc, FRCPC, DABD is a Board-Certified Dermatologist in Canada and the United States. Dr. Sibblad completed a Pediatric Dermatology Fellowship at the Children's Hospital of Philadelphia. Dr. Sibbald provides Pediatric Dermatology care, in addition to Adult Dermatology. View her full Bio above! ​ Dr. Yuanshen Huang , MD, PhD, FRCPC, DABD is a Board-Certified Dermatologist She is fluent in English, Mandarin and Cantonese Medical Education : Peking University, Beijing, China Graduate Education : PhD in Experimental Medicine, University of British Columbia Post-Graduate Education : Dermatology at University of Toronto Fellowship Training : Mohs Surgery and Dermatologic Oncology, Women’s College Hospital, University of Toronto Medical interests : acne/rosacea, eczema, skin cancer, general dermatology and dermatologic surgery ​ Send an MD-to-MD eConsult to Dr. Yuanshen Huang "I believe in a team-based approach to provide comprehensive care to our patients with skin conditions. Through education and individualized care, I hope to help you regain and maintain healthy skin!” Dr. Adam Handler , MD, CCFP, PGDip(Derm) is a family physician with a special interest in dermatology. He has a postgraduate diploma in dermatology from Cardiff University. Undergraduate Education: Western University Medical Education : Queen’s University Post-Graduate Education : Family Medicine - University of Toronto; Diploma in Practical Dermatology - Cardiff University ​ "Communication and compassion are pillars of my practice. At a time where virtual medicine has become vital to both physicians and patient’s, I hope to help provide a much needed service for all patients." Dr. Rosalind Ashton , MD MSc CCFP is a General Practitioner with a special interest in Dermatology She is fluent in English and French! Undergraduate Education: Bachelor of Arts & Sciences (Distinction) McGill University Medical Education : Dalhousie University Graduate Education : Master's of Science: Clinical Dermatology (Distinction) at the St. John's Institute of Dermatology, King's College London, UK Post-Graduate Education : Family Medicine at University of Ottawa where she is on faculty ​ "Teledermatology has allowed us to reach more patients with skin disorders than ever before. I am so happy to be on a multispecialty team with great doctors in Ontario to contribute to your unique dermatology education and health needs!" Dr. Yat Wing Maxine Wong , MD, MRCP (UK), FRCPC is a Board-Certified Dermatologist She is fluent in English, Mandarin and Cantonese Medical Education : Queen's University, Belfast, United Kingdom Post-Graduate Education : Dermatology at University of Oxford, United Kingdom Fellowship Training : Dermatology at the University of Toronto. Masters Teacher Program at the University of Toronto Medical interests : contact allergy, acne, skin surgery ​ Send an MD-to-MD eConsult to Dr. Maxine Wong "I strive to provide comprehensive dermatological care, and educate patients to manage their chronic skin disorders. Outside of practicing medicine, I enjoy piano, salsa and learning language.”

The Cosmetic Skincare Journey Skincare is not an expense, it's an investment in yourself ​ E xpert guidance & quality products bring healthy skin & enhance your inner beauty. Remove the guesswork & refine your skincare with Board-Certified expertise. Only trust a pilot to fly your plane, only trust a Dermatologist with your skin. For medical concerns (e.g. acne, rosacea, etc), please book a medical DermCafé appointment Customized Skincare Analysis Looking to Start your Skincare Journey the Right Way? ​ ​ ​ Full skin-type evaluation Personalized skincare regimen design Customized product & cosmetic recommendations Have your top skincare question answered Access an exclusive gift with every SkinCeuticals eBoutique purchase ​ Effortless Access to Expertise: Submit your photos, skincare & regimen info ↓ Choose your Board-Certified Dermatologist ↓ Electronic results p rovided within 5 business days ​ $89 ORDER NOW DermCafé Skincare Subscription Seeking Ongoing Expert Guidance? ​ ​ 1 annual Customized Skincare Analysis by our Board-Certified Dermatologist 4 skincare check-ins each year (one per season) Access an exclusive gift with each monthly SkinCeuticals eBoutique purchase Monthly members-only DermCafé skincare newsletter ​ $19/month $199/year Coming Soon! 1. Join the DermCafé Skincare Subscription , order a Customized Skincare Analysis, or book an Advanced Consult to assess or upgrade your skincare plan 2. Order your Dermatologist-recommended skincare products from our eBoutique and receive bonus gifts & perks 3. Continue with the DermCafé Skincare Subscription Service to access regular check-ins & ongoing eBoutique bonuses Customized analysis Skincare Subscriptio Advanced Aesthetic Consult Advanced Cosmetic Consultation Ready to Take the Next Step? ​ Enjoy a one-on-one video appointment with a Board-Certified Dermatologist to address: Advanced skincare discussion In-depth regimen analysis Cosmetic pathways & goals (can continue with treatments at local Cosmetic Dermatologist office) ​ Also receive: Enjoy an exclusive VIP skincare gift with each SkinCeuticals eBoutique purchase ​ $230 BOOK NOW

会见您的医生 所有被推荐的病患者会由我们诊所 FRCPC 的皮肤专科医生精心护理 Dr. Annie Langley MD, FRCPC, DABD is a Board-Certified Dermatologist Medical Education : Queen's University Graduate Education : Master of Science in Epidemiology, Queen's University Post-Graduate Education : Dermatology at the University of Ottawa (Chief Resident) Medical interests : Acne, rosacea, eczema, skin care, general dermatology, technology in medicine, evidence based medicine ​ Send an MD-to-MD eConsult to Dr. Annie Langley ​ "I enjoy working with patients to build a shared treatment plan while addressing any unique concerns or questions. I value keeping up to date on the latest evidence- based treatments in dermatology." Dr. Dorota Kadlubowska HBSc, MDCM, FRCPC is a Board-Certified Dermatologist Medical Education : McGill University Post-Graduate Education : Dermatology at McGill University Fellowship Training : Laser Surgery and Aesthetic Dermatology at the University of Toronto Medical interests : Acne, rosacea, melasma, scarring, photosensitive disorders, skin cancer and skin cancer prevention, aesthetic dermatology. ​ Send an MD-to-MD eConsult to Dr. Dorota Kadlubowska ​ "In an ideal world, you wouldn’t have to worry about discomfort and flares in your skin condition. A board-certified dermatologist can help you care for your skin so that it can serve you through every stage of your life.” Our Doctors are active Members of: Dr. Feras Ghazawi MD, PhD, MSc, FRCPC, DABD, FAAD is a Board-Certified Dermatologist. He is fluent in English and Arabic Medical Education: McGill University Graduate Education : PhD Doctorate degree in Immunology and Master’s degree in Cancer research, both from the University of Ottawa Post-Graduate Education : Dermatology residency training, University of Ottawa (Chief resident) Medical interests : General dermatology (including acne, rosacea, eczema), skin cancer and dermatologic surgery Send an MD-to-MD eConsult to Dr. Feras Ghazawi ​ "It would be my pleasure and privilege to assist you and your loved ones to achieve the best possible outcomes with your skin issues. Through my scientific research and extensive training in dermatology, I keep up to date with the rapid advancement in the field to provide you with evidence-based treatment methods and options to achieve a desirable result. I look forward to working together and answering your questions!” ​ Dr. Matthew Sandre MD, FRCPC is a Board-Certified Dermatologist Medical Education : McMaster University Post-Graduate Education : Dermatology at the University of Toronto (Chief Resident) Fellowship Training : Laser Surgery and Aesthetic Dermatology at the University of Toronto Medical interests : Acne, rosacea, acne scarring, LGBTQ2S+ dermatology, cosmetic injectables, chemical peels, and energy-based device treatments. ​ Send an MD-to-MD eConsult to Dr. Matthew Sandre ​ "I find a personalized multi-modality approach combining cosmeceuticals, prescription products, and light/laser-based treatments can help patients achieve the best results. When not practicing medicine, I enjoy curling, skiing, and travelling.” ​ Follow Dr. Sandre on Instagram! Dr. Beatrice Copps MD, FRCPC is a Board-Certified Dermatologist. She is fluent in English and French Medical Education: McGill University Post-Graduate Education : Dermatology residency training, University of Toronto and McMaster University (Chief resident) American Society of Tropical Medicine and Hygiene : Certificate of knowledge in Tropical Medicine and Travelers’ Health (CTropMed®) Medical interests : General dermatology (including acne, rosacea, eczema), skin cancer and dermatologic surgery ​ Send an MD-to-MD eConsult to Dr. Beatrice Copps ​ Dr. Copps prides herself on being able to provide compassionate and expert dermatological care to patients of all skin types! ​ Dr. Reetesh Bose MD, FRCPC is a Board-Certified Dermatologist Medical Education : University College of Dublin, Ireland Post-Graduate Education : Dermatology at the University of Ottawa Medical interests : Vitiligo, acne/rosacea, skin cancer, general dermatology ​ Send an MD-to-MD eConsult to Dr. Reetesh Bose ​ "It is my pleasure to provide my patients with quality dermatology care and to help improve a very personal, and important aspect of their overall health. Dermatology is progressing at an incredible rate and we are now able to manage many more conditions, through novel modalities like telemedicine, than ever before!”

Join Us! PHYSICIANS We are currently hiring in BC, Alberta and Ontario. Our mission is to expand DermCafé nation-wide - stay tuned for opportunities coming soon in other provinces ​ We hire only the best. As a DermCafé Physician, you’ll have the opportunity to work within the forefront of visual healthcare to provide virtual care to patients anywhere in your province. Only the most passionate and dedicated individuals keep our mission alive! ​ What We Offer: Full Training Program Supportive Operative Environment Custom-made, simple & intuitive online EMR The ability to tailor your practice preferences The opportunity to improve work-life balance Minimal paperwork: 100% efficiency, 0% redundancy Work with a rapidly growing network of national physicians Work from your most convenient location Impactful work in providing accessible, quality care to those who need it the most! ​ What you Need to Join: Licensure with the College of Physicians & Surgeons of Alberta, College of Physicians and Surgeons of British Columbia (CPSBC) or College of Physicians and Surgeons of Ontario (CPSO) Dermatologist : Fellow of The Royal College of Physicians of Canada FRCPC Membership of the Canadian Medical Protective Association (CMPA) Comfortable with basic technology (video calling), or the ability and desire to learn! ​ Explore our website ​ Dermatologists: email us for more info or Apply Today ​ ​ INDUSTRY We are always looking to collaborate with the best in the industry in order to continue evolving our patient services! ​ Please contact info @dermcafe.ca to get in touch ​

我们的职责 If we can use technology to put people on the moon, why can't we harness it to enable modern dermatologic care? ​ Our full online platform offers: Accountability : Know your doctors, know your schedule, know your medical record Convenience : Manage your visits and connect with dermatologists without ever leaving your seat ​ Empowerment : Feel the power in taking control of your skin health ​ ACCESSIBLE & EQUITABLE DERMATOLOGY CARE MODERN DERMATOLOGY CARE RECONNECTING WITH PATIENTS 您是否知道加拿大大多數城市沒有皮膚科醫生 ，而擁有至少一名皮膚科醫生的城市的等待時間為3個月-1.5+年？¹ 那簡直是無法接受的。 DermCafé旨在為無法輕鬆獲得皮膚護理的人們提供皮膚護理，無論您是住在沒有皮膚科醫生的小鎮上，還是您的工作/上學日與傳統診所的時間相衝突。 ¹https：//secure.cihi.ca/free_products/Geographic_Distribution_of_Physicians_FINAL_e.pdf By leveraging modern technology, DermCafé will return the focus of dermatologic care back to what's important: the patient ​ From effortless appointment management, to convenient Video Visits, your entire experience can be entirely managed in the palm of your hand. ​ No long waitlists, no missed work/school days, no distracting paperwork. After all, those are relics of yesterday's medical clinics. ​ See you in the Café!

什麼是虛擬皮膚病學？ 虛擬皮膚病學或遠程皮膚病學是一種快速出現的皮膚病護理形式，患者可以通過技術平台與皮膚科醫生聯繫，以診斷和管理皮膚狀況。 皮膚科具有獨特的視覺特性，因此可以在該結構內蓬勃發展。 DermCafé利用我們時代的技術進步為您提供可訪問的，現代化的優質護理。 它行得通嗎？ 是的，它確實！ 已發表的醫學文獻表明，大多數（超過90％）的社區皮膚病問題可以通過與皮膚科醫生進行視頻訪問來解決。¹ 有充分的文獻證明，遠程皮膚病學有降低醫療系統總體成本的潛力。 ² ¹兒科初級保健中的大多數皮膚病變可以通過遠程皮膚科進行處理。 Bianchi，GM等。 PLoS一。 2019年12月2日; 14（12）：e0225479。 doi：10.1371 / journal.pone.0225479。 eCollection 2019。 ²遠程皮膚病學的臨床有效性和成本效益：我們現在在哪裡 以及採用的障礙是什麼？ Wang，RH等。 J Am Acad Dermatol。 2020年2月5日。pii：S0190-9622（20）30151-1。 doi：10.1016 / j.jaad.2020.01.065。 與親臨拜訪相比有什麼不同？ 通過視頻訪問達成的醫療決策被廣泛報導為與現場訪問直接平行的決策 。 ¹ ¹遠程皮膚病：回顧和更新。 Lee，J. Eng，lish，JC美國臨床皮膚病學雜誌。 2018年4月，第19卷，第2期，第253-260頁 如果我需要親自拜訪會怎樣？ 如上所述，無需親自接觸即可解決90％以上的皮膚科醫生就診。 如果需要親自護理（例如皮膚活檢），我們將促進無縫過渡到最適合皮膚科醫生的親自物理診所。 您的皮膚科醫生會通知您接下來的步驟。 某些城市在合理的距離內無法找到皮膚科醫生。在這種情況下，我們會與當地的初級保健醫師合作，以安全，及時的方式為您提供指導。 遠程皮膚科還有什麼地方？ 全球包括美國，歐洲和非洲在內的150多個遠程皮膚病學計劃。 DermCafé是加拿大第一個國家級遠程皮膚病學中心。 在哪裡可以找到有關遠程皮膚病學的更多信息？ 遠程皮膚科-回顧與更新 遠程皮膚科的臨床效果和成本效益 初級保健和皮膚科 美國的皮膚科 全球遠程皮膚科 预约医生 了解详情 了解详情 专科皮肤诊断包括以下: 青春痘/粉刺， 红斑痤疮， 湿症， 牛皮癣， 白癫风， 荨麻疹， 脂谥性皮炎, 光老化， 唇疱疹， 香港脚/脚气病， 黒斑病 和所有其它皮肤症状 专科皮肤诊断包括以下: 青春痘/粉刺， 红斑痤疮， 湿症， 牛皮癣， 白癫风， 专科皮肤诊断包括以下: 青春痘/粉刺， 红斑痤疮， 湿症， 牛皮癣， 白癫风， 专科皮肤诊断包括以下: 青春痘/粉刺， 红斑痤疮， 湿症， 牛皮癣， 白癫风， 专科皮肤诊断包括以下: 青春痘/粉刺， 红斑痤疮， 湿症， 牛皮癣， 白癫风， 专科皮肤诊断包括以下: 青春痘/粉刺， 红斑痤疮， 湿症， 牛皮癣， 白癫风， 荨麻疹， 脂谥性皮炎, 光老化， 唇疱疹， 香港脚/脚气病， 黒斑病 和所有其它皮肤症状 荨麻疹， 脂谥性皮炎, 光老化， 唇疱疹， 香港脚/脚气病， 黒斑病 和所有其它皮肤症状 荨麻疹， 脂谥性皮炎, 光老化， 唇疱疹， 香港脚/脚气病， 黒斑病 和所有其它皮肤症状 Male pattern hair loss As effective as in-person care Dermatology is a visual specialty. This means that Dermatologists make diagnoses based on looking at the skin. Not every skin concern requires in-person inspection. Research studies show that 80-90% of skin concerns at the population level can be cared for safely through Video Visits with a Dermatologist.¹ As well, medical outcomes from Virtual Visits are widely reported to directly parallel outcomes from in-person visits. 2 ​ ¹ The majority of skin lesions in pediatric primary care attention could be managed by Teledermatology. Bianchi, G. M., et al. PLoS One. 2019 Dec 2;14(12):e0225479. doi: 10.1371/journal.pone.0225479. eCollection 2019. 2 Teledermatology: A Review and Update. Lee, J. Eng, lish, J. C. American Journal of Clinical Dermatology. April 2018, Volume 19, Issue 2, pp 253–260 The majority of Canadian cities have no dermatologist , while cities with at least one dermatologist have wait times ranging from 3 months to over 1 year¹ ​ DermCafé bring dermatological care to those who cannot easily access it, whether you live in a town without a dermatologist, or your work/school day conflicts with traditional clinic hours. ​ ¹https://secure.cihi.ca/free_products/Geographic_Distribution_of_Physicians_FINAL_e.pdf Virtual dermatology has already been the norm outside Canada Virtual dermatology is an obvious, cost-effective, modern and efficacious solution for dermatologic care, particularly in underserved areas. ​ Even prior to the COVID-19 pandemic, there were more than 150 Virtual Dermatology programs worldwide, including within the United States, Europe and Africa. ​ DermCafé is the first national Virtual Dermatology Centre in Canada. Timely Access 虛擬皮膚病學或遠程皮膚病學是一種快速出現的皮膚病護理形式，患者可以通過技術平台與皮膚科醫生聯繫，以診斷和管理皮膚狀況。 皮膚科具有獨特的視覺特性，因此可以在該結構內蓬勃發展。 DermCafé利用我們時代的技術進步為您提供可訪問的，現代化的優質護理。 它行得通嗎？ 是的，它確實！ 已發表的醫學文獻表明，大多數（超過90％）的社區皮膚病問題可以通過與皮膚科醫生進行視頻訪問來解決。¹ 有充分的文獻證明，遠程皮膚病學有降低醫療系統總體成本的潛力。 ² ¹兒科初級保健中的大多數皮膚病變可以通過遠程皮膚科進行處理。 Bianchi，GM等。 PLoS一。 2019年12月2日; 14（12）：e0225479。 doi：10.1371 / journal.pone.0225479。 eCollection 2019。 ²遠程皮膚病學的臨床有效性和成本效益：我們現在在哪裡 以及採用的障礙是什麼？ Wang，RH等。 J Am Acad Dermatol。 2020年2月5日。pii：S0190-9622（20）30151-1。 doi：10.1016 / j.jaad.2020.01.065。 與親臨拜訪相比有什麼不同？ 通過視頻訪問達成的醫療決策被廣泛報導為與現場訪問直接平行的決策 。 ¹ ¹遠程皮膚病：回顧和更新。 Lee，J. Eng，lish，JC美國臨床皮膚病學雜誌。 2018年4月，第19卷，第2期，第253-260頁 如果我需要親自拜訪會怎樣？ 如上所述，無需親自接觸即可解決90％以上的皮膚科醫生就診。 如果需要親自護理（例如皮膚活檢），我們將促進無縫過渡到最適合皮膚科醫生的親自物理診所。 您的皮膚科醫生會通知您接下來的步驟。 某些城市在合理的距離內無法找到皮膚科醫生。在這種情況下，我們會與當地的初級保健醫師合作，以安全，及時的方式為您提供指導。 遠程皮膚科還有什麼地方？ 全球包括美國，歐洲和非洲在內的150多個遠程皮膚病學計劃。 DermCafé是加拿大第一個國家級遠程皮膚病學中心。 在哪裡可以找到有關遠程皮膚病學的更多信息？ 遠程皮膚科-回顧與更新 遠程皮膚科的臨床效果和成本效益 初級保健和皮膚科 美國的皮膚科 全球遠程皮膚科 DermCafé CAN'T safely provide virtual care for: Inadequately captured on photo: Mole/skin cancer concerns Concerns inside the mouth Concerns in the anal/genital region Concerns on the scalp Full or regional skin checks Non-male-patte rn h air loss Severe eczema or psoriasis Large birthmarks R equires in-person care from the onset: Widespread and complex rashes Wounds Procedural care (e.g. skin cancer removals) Warts Medical emergencies Prescription for controlled substances These concerns require in-person care at physical Dermatologist offices ​ DermCafé CAN safely provide virtual care for: Acne and acne scarring Rosacea Facial skin discolouration (Melasma) Photoaging Other facial rashes (Seborrheic dermatitis, perioral dermatitis) Dandruff Keratosis pilaris Hemangiomas Limited eczema (e.g. hand eczema) Limited psoriasis Contact dermatitis Male-pattern hair loss Benign lesion removals (e.g. skin tag) in the GTA and Ottawa are available via trans ition to our Dermatology Team's physical offices 了解详情

会见您的医生 所有被推荐的病患者会由我们诊所 FRCPC 的皮肤专科医生精心护理 Dr. Daniel Wong MD, FRCPC is a Board-Certified Dermatologist Medical Education : Western University (Gold medalist) Post-Graduate Education : Dermatology at the University of Toronto Medical interests : Psoriasis, Pigmented lesions, Skin cancers, Medical Education ​ Send an MD-to-MD eConsult to Dr. Daniel Wong ​ "Outside of practicing medicine, my other interests include the Toronto Raptors, recreational sports and travelling with family and friends." Dr. Annie Liu MD, FRCPC, DABD is a Board-Certified Dermatologist Medical Education: University of Toronto Post-Graduate Education : Dermatology at the University of Toronto (Chief Resident) Medical interests : Acne/rosacea, acne scarring, melasma, chemical peels, skin surgery (cyst removal), medical skincare, cosmetic injectables, asian skin, technology in medicine ​ “I believe in leveraging modern technology to address the accessibility challenges within Canadian dermatology. I strive to provide personalized and transparent care to help all my patients feel comfortable in their skin again. Outside of practicing medicine, I enjoy cultural cuisine, ballet and comedy.” ​ Follow Dr. Liu on Instagram! ​ AVAILABLE ONLY FOR COSMETIC CONSULTATION & PERSONALIZED SKINCARE ANALYSIS Dr. Reetesh Bose MD, FRCPC is a Board-Certified Dermatologist Medical Education : University College of Dublin, Ireland Post-Graduate Education : Dermatology at the University of Ottawa Medical interests : Vitiligo, acne/rosacea, skin cancer, general dermatology ​ Send an MD-to-MD eConsult to Dr. Reetesh Bose ​ "It is my pleasure to provide my patients with quality dermatology care and to help improve a very personal, and important aspect of their overall health. Dermatology is progressing at an incredible rate and we are now able to manage many more conditions, through novel modalities like telemedicine, than ever before!” Dr. Annie Langley MD, FRCPC, DABD is a Board-Certified Dermatologist Medical Education : Queen's University Graduate Education : Master of Science in Epidemiology, Queen's University Post-Graduate Education : Dermatology at the University of Ottawa (Chief Resident) Medical interests : Acne, rosacea, eczema, skin care, general dermatology, technology in medicine, evidence based medicine ​ Send an MD-to-MD eConsult to Dr. Annie Langley ​ "I enjoy working with patients to build a shared treatment plan while addressing any unique concerns or questions. I value keeping up to date on the latest evidence- based treatments in dermatology." Dr. Matthew Sandre MD, FRCPC is a Board-Certified Dermatologist Medical Education : McMaster University Post-Graduate Education : Dermatology at the University of Toronto (Chief Resident) Fellowship Training : Laser Surgery and Aesthetic Dermatology at the University of Toronto Medical interests : Acne, rosacea, acne scarring, LGBTQ2S+ dermatology, cosmetic injectables, chemical peels, and energy-based device treatments. ​ Send an MD-to-MD eConsult to Dr. Matthew Sandre ​ "I find a personalized multi-modality approach combining cosmeceuticals, prescription products, and light/laser-based treatments can help patients achieve the best results. When not practicing medicine, I enjoy curling, skiing, and travelling.” ​ Follow Dr. Sandre on Instagram! Dr. Dorota Kadlubowska HBSc, MDCM, FRCPC is a Board-Certified Dermatologist Medical Education : McGill University Post-Graduate Education : Dermatology at McGill University Fellowship Training : Laser Surgery and Aesthetic Dermatology at the University of Toronto Medical interests : Acne, rosacea, melasma, scarring, photosensitive disorders, skin cancer and skin cancer prevention, aesthetic dermatology. ​ Send an MD-to-MD eConsult to Dr. Dorota Kadlubowska ​ "In an ideal world, you wouldn’t have to worry about discomfort and flares in your skin condition. A board-certified dermatologist can help you care for your skin so that it can serve you through every stage of your life.” Dr. Cathryn Sibbald MD, MSc, FRCPC, DABD is a Board-Certified Dermatologist Medical Education : University of Toronto Graduate Education : Master of Science in Epidemiology, London School of Hygiene & Tropical Medicine Post-Graduate Education : Dermatology at University of Toronto Fellowship Training: Pediatric Dermatology, Children's Hospital of Philadelphia Medical interests : Inflammatory skin diseases, pediatric and general dermatology, hair and nail disorders ​ Send an MD-to-MD eConsult to Dr. Cathryn Sibbald ​ "I have seen the significant impact that skin conditions have on quality of life and their complications affecting general health in children and adults. My goal is to do everything I can to help control skin conditions in my patients and minimise their negative effects.” ​ Dr. Yuanshen Huang MD, PhD, FRCPC, DABD is a Board-Certified Dermatologist Medical Education: Peking University, Beijing, China Graduate Education : PhD in Experimental Medicine, University of British Columbia Post-Graduate Education : Dermatology at University of Toronto Fellowship Training : Mohs Surgery and Dermatologic Oncology, Women’s College Hospital, University of Toronto Medical interests : acne/rosacea, eczema, skin cancer, general dermatology and dermatologic surgery ​ Send an MD-to-MD eConsult to Dr. Yuanshen Huang ​ "I believe in a team-based approach to provide comprehensive care to our patients with skin conditions. Through education and individualized care, I hope to help you regain and maintain healthy skin!” ​ She is fluent in English, Mandarin and Cantonese Dr. Yat Wing Maxine Wong MD, MRCP (UK), FRCPC is a Board-Certified Dermatologist Medical Education : Queen's University, Belfast, United Kingdom P ost-Graduate Education : Dermatology at University of Oxford, United Kingdom Fellowship Training : Dermatology at the University of Toronto. Masters Teacher Program: University of Toronto Medical interests : contact allergy, acne, skin surgery ​ Send an MD-to-MD eConsult to Dr. Maxine Wong ​ "I strive to provide comprehensive dermatological care, and educate patients to manage their chronic skin disorders. Outside of practicing medicine, I enjoy piano, salsa and learning language.” ​ She is fluent in English, Mandarin and Cantonese Dr. Anthony Walter MD, FRCPC is a Board-Certified Dermatologist Medical Education: University of Toronto Post-Graduate Education : Dermatology, University of Toronto; Medical Microbiology, University of Toronto Medical interests : Medical Dermatology across diverse skin types (including acne, rosacea, eczema) ​ Send an MD-to-MD eConsult to Dr. Anthony Walter ​ "Leveraging over 30 years of practicing medical dermatology, I strive to provide an individualized and comprehensive treatment plan for each patient. Outside of medicine, I enjoy cycling, cross-country skiing and model-building.” ​ Dr. Feras Ghazawi MD, PhD, MSc, FRCPC, DABD, FAAD is a Board-Certified Dermatologist. He is fluent in English and Arabic Medical Education: McGill University Graduate Education : PhD Doctorate degree in Immunology and Master’s degree in Cancer research, both from the University of Ottawa Post-Graduate Education : Dermatology residency training, University of Ottawa (Chief resident) Medical interests : General dermatology (including acne, rosacea, eczema), skin cancer and dermatologic surgery Send an MD-to-MD eConsult to Dr. Feras Ghazawi ​ "It would be my pleasure and privilege to assist you and your loved ones to achieve the best possible outcomes with your skin issues. Through my scientific research and extensive training in dermatology, I keep up to date with the rapid advancement in the field to provide you with evidence-based treatment methods and options to achieve a desirable result. I look forward to working together and answering your questions!” ​ Your Pediatric Dermatology Team Dr. Shudeshna Nag MD, FRCPC Pediatrics, Fellowship in Pediatric Dermatology. Dr. Nag is a specialist in Pediatric Dermatology Medical Education : Queen’s University Post-Graduate Education : Pediatrics at McMaster University​ Fellowship : Pediatric Dermatology at Sick Kids Hospital, University of Toronto Medical Interests : Hemangiomas, Congenital Nevi, Pigmentation disorders, Hair and Nail disorders, Medical Education ​ “I enjoy bringing comprehensive and individualized care to children and teens living with skin conditions. Outside of the clinic, I spend time on my musical and artistic pursuits.” ​ Dr. Cathryn Sibbald MD, MSc, FRCPC, FADB is a Board-Certified Pediatric and Adult Dermatologist Medical Education : University of Toronto Graduate Education : Master of Science in Epidemiology, London School of Hygiene & Tropical Medicine Post-Graduate Education : Dermatology at University of Toronto Fellowship Training: Pediatric Dermatology, Children's Hospital of Philadelphia Medical interests : Inflammatory skin diseases, pediatric and general dermatology, hair and nail disorders ​ Send an MD-to-MD eConsult to Dr. Cathryn Sibbald ​ "I have seen the significant impact that skin conditions have on quality of life and their complications affecting general health in children and adults. My goal is to do everything I can to help control skin conditions in my patients and minimise their negative effects.” ​ Family Doctor-Derm Team Family Physicians with a Focused-Practice in Dermatology Dr. Charnelle Carlos MD, CCFP is a Family Doctor with a special interest in Dermatology Medical Education : University of Toronto Post-Graduate Education : Family Medicine at McMaster University where she served as Chief Resident ​ During her training, Dr. Carlos was elected to the Professional Association of Residents of Ontario and taught medical students as a Clinical Skills Preceptor. She is currently an active member of the College of Family Physicians of Canada, Canadian Medical Association and Ontario Medical Association. ​ "I believe in a holistic approach to skincare and, no matter the diagnosis, am eager to deeply understand your perspectives and concerns. I am excited to care for you at DermCafé! When I'm not practicing medicine, I love to connect with others through food, travel and postcrossing!" Dr. Adam Handler MD, CCFP, PGDip(Derm) is a family physician with a special interest in dermatology. Undergraduate Education: Western University Medical Education: Queen’s University Post-Graduate Education: Family Medicine - University of Toronto; Diploma in Practical Dermatology - Cardiff University ​ ​ "Communication and compassion are pillars of my practice. At a time where virtual medicine has become vital to both physicians and patient’s, I hope to help provide a much needed service for all patients." Dr. Sujin Im MD, CCFP is a Family Doctor with a special interest in Dermatology. Undergraduate Education : Bachelor of Science in Pharmacology at University of British Columbia Medical Education : University of British Columbia Post-Graduate Education : Family Medicine at University of Toronto ​ She is currently an active member of the College of Family Physicians of Canada, Canadian Medical Association and Ontario Medical Association. ​ ​ "I believe in empowering our patients by individualizing the care and education we bring, and I am excited to be part of your health journey! Outside of medicine you can find me venturing out to find green space and waters and enjoying time with my loved ones." Dr. Rosalind Ashton MD MSc CCFP is a General Practitioner with a special interest in Dermatology Undergraduate Education: Bachelor of Arts & Sciences (Distinction) McGill University Medical Education : Dalhousie University Graduate Education : Master's of Science: Clinical Dermatology (Distinction) at the St. John's Institute of Dermatology, King's College London, UK Post-Graduate Education : Family Medicine at University of Ottawa where she is on faculty ​ ​ "Teledermatology has allowed us to reach more patients with skin disorders than ever before. I am so happy to be on a multispecialty team with great doctors in Ontario to contribute to your unique dermatology education and health needs!" She is fluent in English and French! Dr. Luke Kieswetter MD, FRCPC Pediatrics, Fellowship in Pediatric Dermatology. Dr. Kieswetter is a specialist in Pediatric Dermatology Medical Education : University of Limerick Post-Graduate Education : Pediatrics at McMaster University​ Fellowship Training: Pediatric Dermatology at Sick Kids Hospital, University of Toronto Medical interests : Eczema and other inflammatory eruptions, Acne, Hemangiomas, Birthmarks and Pediatric skin lesions. ​ “I am excited to join the DermCafé Team and help increase accessibility to pediatric dermatologic services for families in need. I strive to work with pediatric patients and their families to develop a greater understanding of their individual dermatology concerns, while also providing compassionate care and support in the management of those issues.” Dr. Brenna Kaschor MD, CCFP, PGDip(Derm) is a family physician with a special interest in dermatology. Undergraduate Education: University of Windsor Medical Education : Schulich School of Medicine, Western University Graduate Education : PhD, Department of Biochemistry, Western University Post-Graduate Education : Family Medicine - Western University Focused Practice Dermatology Additional training in Surgical Dermatology ​ ​ "Addressing all aspects of health are critical when looking at dermatologic conditions. I believe we can find ways to help every patient, no matter their socioeconomic status, to achieve health - and that includes healthy skin. I am looking forward to providing care for those who may otherwise struggle to access these services." Dr. Sandy Shamon MD CCFP PC PGDip(Derm) is a family physician with a special interest in dermatology. She is fluent in English, Assyrian, and Arabic Undergraduate Education: Bachelor of Health Sciences (Honours), McMaster University Medical Education : University of British Columbia Post-Graduate Education : Family Medicine at Western University, Diploma in Practical Dermatology from Cardiff University Teaching : Faculty at University of Toronto and McMaster University ​ “Practicing as a family physician for many years allows me to appreciate our patients’ need for improved access to general practitioners and specialists. I hope to contribute to your total health by addressing your skin concerns as part of the collaborative team at DermCafe. In addition to my clinical practice, I enjoy yoga, teaching and volunteering with community organizations”. Dr. Sarah Gage MD, MSc, CCFP, PGDip(Derm) is a family physician with a special interest in Dermatology. Undergraduate Education: Bachelor of Medical Sciences at Western University & Masters of Science at UBC Medical Education : McMaster University Post-Graduate Education : Family Medicine at the University of Toronto Diploma in Practical Dermatology: Cardiff University, UK Focused Practice Dermatology ​ ​ "I practice a comprehensive approach to health care, which is important to all health conditions - including those of the skin. I believe in patient education and empowerment and love working with this collaborative multi-disciplinary team here at DermCafe to deliver provincial wide healthcare." Dr. Beatrice Copps MD, FRCPC is a Board-Certified Dermatologist. She is fluent in English and French Medical Education: McGill University Post-Graduate Education : Dermatology residency training, University of Toronto and McMaster University (Chief resident) American Society of Tropical Medicine and Hygiene : Certificate of knowledge in Tropical Medicine and Travelers’ Health (CTropMed®) Medical interests : General dermatology (including acne, rosacea, eczema), skin cancer and dermatologic surgery ​ Send an MD-to-MD eConsult to Dr. Beatrice Copps ​ Dr. Copps prides herself on being able to provide compassionate and expert dermatological care to patients of all skin types! ​ Dr. Catherine Chung MD, FRCPC is a Board-Certified Dermatologist and Dermatopathologist Medical Education: University of Toronto Post-Graduate Education : Dual certification in Anatomical Pathology and Dermatology at the University of Toronto Fellowship : Pediatric Pathology at Children’s Hospital of Philadelphia Medical interests : General dermatology, inflammatory skin diseases, skin cancer, medical education ​ Send an MD-to-MD eConsult to Dr. Catherine Chung ​ "My goal is to help patients manage and maintain skin health through compassionate and comprehensive care that responds to each pa tient's unique needs." Dr. Jasleen Grewal MD, CCFP, is a family physician with a special interest in Dermatology. Undergraduate Education: McMaster University Medical Education : Western University Post-Graduate Education : Family Medicine at the University of Toronto ​ ​ "I am passionate about delivering timely, evidence-based and culturally sensitive healthcare. I hope to address your skincare needs and improve skin health accessibility alongside the multi-speciality team at DermCafé. When not practicing medicine, I enjoy learning Spanish and scuba diving." Dr. Adam Masson MD, CCFP, is a family physician with a special interest in Dermatology. Undergraduate Education : Wilfrid Laurier University Medical Education : McMaster University Post-Graduate Education : Family Medicine - McMaster University Diploma in Practical Dermatology - Cardiff University Our Doctors are active Members of:

了解详情 第一步 网络上传您的病症之照片 便于专科医生提前了解您的病情以及准确对症治疗 预约医生 For video appointments: 第二步 預约您和医生的音/视频会诊时间 请选择合适您的时间 重返进入此连接修改或取消请按 预约医生 For video appointments: 第三步 皮膚科醫生進行音頻/視頻訪問 OHIP / UHIP覆蓋的就診需要醫生的轉診。只需先與我們的家庭醫生預約快速訪問 预约医生 第4步 隨時訪問您的在線結果 安排免費提供處方藥。 在需要時下載DermCafé信息表，血液檢查表和預定後續約會 预约医生 Shop Dermatologist-recommended skincare products anytime. Canada-wide delivery available. SHOP 選項1：接受安省医疗保险OHIP 之服务 DermCafé CAN'T safely provide virtual care for: Inadequately captured on photo: Mole/skin cancer concerns Concerns inside the mouth Concerns in the anal/genital region Hair los s besides male-pattern-type Concerns on the scalp Total or regional body skin checks Severe eczema or psoriasis Large birthmarks Requires in-person care from the onset: Widespread/complex rashes Wounds Procedural care (e.g. skin cancer removals) Warts Medical emergencies Prescription for controlled substances These concerns require in-person care at physical Dermatologist offices ​ DermCafé CAN safely provide virtual care for: Acne and acne scarring Rosacea Facial skin discolouration (Melasma) Wrinkles Other facial rashes (Seborrheic dermatitis, perioral dermatitis) Keratosis pilaris Hemangiomas Limited eczema (e.g. hand eczema) Limited psoriasis Limited c ontact dermatitis Male-pattern hair loss Benign lesion removals (e.g. skin tag) in the GTA and Ottawa are available via transition to our Dermatology Team's physical offices ​ Children under 18 are not required to attend video call appointment if parent is present as long as high quality photos are submitted. However if your child is old enough to participate, they are encouraged to attend! DermCafé is a VIRTUAL clinic. All virtual visits are conducted via audio/video phone call and diagnoses made via submitted photos. We do NOT provide expedited follow-ups to in-person Dermatology clinics. All follow-ups must be arranged through DermCafé unless otherwise specified

今天就有我们的皮肤专科医生为你在线会诊! 专科医生会通过和病人网上或电话中的交流，诊断病症 药品 选择一： 接受安省医疗保险OHIP 视频或音视频会见 当天有我们的庭医生推荐，您可以在一星期内视/音频会见我们的专科皮肤医生 预约医生 了解详情

Frequently Asked Questions 网络上传您的病症之照片 便于专科医生提前了解您的病情以及准确对症治疗 预约医生 預约您和医生的音/视频会诊时间 请选择合适您的时间 重返进入此连接修改或取消请按 预约医生 皮膚科醫生進行音頻/視頻訪問 OHIP / UHIP覆蓋的就診需要醫生的轉診。只需先與我們的家庭醫生預約快速訪問 预约医生 If you are a current patient, please view Current Patient FAQs I am planning to start Acc- utane on DermCafé, how do I do my bloodwork?" Please log into your DermCafé Portal. Then, look under the section called Lab Work and follow the simple instructions there. Please book your next appointment one week after your bloodwork is done, to allow for sufficient time for DermCafé to receive the bloodwork. If you are in Ontario, we strongly recommend that you get your bloodwork done at Dynacare lab centres. Unfortunately, Lifelabs provides inconsistent service and has lost patient results before. Thus, your care may be delayed if your bloodwork is done at Lifelabs I will be missing several days of Acc- utane, is this ok? Missing a few days/weeks of iso- tretinoin will have no impact on your end outcome, because it is only the total cumulative dose by the end that will impact your end outcome. Please proceed with the next appointment as planned. Please do NOT proceed with a temporary prescription provided by your pharmacist. The dosing must be determined and supervised by your physician, not a pharmacist. Can I get the COVID vaccine if I am on Acc- utane? The COVID-19 pandemic is a rapidly evolving situation. Based on the current medical literature and scientific evidence available, our Doctors have no concerns about patients on iso- tretinoin receiving the vaccine. Please proceed to get your vaccine at your earliest convenience! I'm supposed to do bloodwork before my first Acc- utane visit. How will DermCafé get my results? The laboratory will automatically send DermCafé your results. If you are able to obtain your own copy of the results, please feel free to email them to info@dermcafe.ca (a secure and encrypted account), as laboratories can occasionally be delayed in sending us your results. If you are in Ontario, please only do your labwork at Dynacare (Lifelabs in Ontario provides unreliable services and doing bloodwork there may delay the results). Can DermCafé care for my type of hair loss? DermCafé is now accepting male patients with hair loss in select provinces! However, certain conditions apply: -We only accept male-pattern hair loss. This is due to safety reasons, as female-pattern hair loss, or other types of hair loss, are a more complex assessment that needs to be done in-person. If you have an alternative hair loss diagnosis, you will be redirected back to your in-person practitioner. -We only only accept male-pattern hair loss in ages 18-40. If your hair loss is occurring outside this age group, that requires a more complex assessment that needs to be done in-person. -Male / female pattern hair loss is not a medically insured service. The first consultation visit is $219, and subsequent visits are $149. We provide a receipt after every visit. Why is there a charge? Male / female pattern hair loss is not a medically insured service. The first consultation visit is $219, and subsequent visits are $149. We provide a receipt after every visit. What if my specific hair loss condition is not accepted at DermCafé? DermCafé limits the types of hair loss that we can assess, because there are certain types of hair loss that cannot be safely assessed virtually. Specifically, these hair loss conditions require up-close in-person inspection and ongoing in-person procedural treatments (e.g. injections) that need to be done at a physical clinic. DermCafé is only able to treat male-pattern hair loss. This is due to safety reasons, as female-pattern hair loss, or other types of hair loss, are a more complex assessment that needs to be done in-person. If you have an alternative hair loss diagnosis, you will be redirected back to your in-person practitioner. Do I need a referral for my Hair Loss appointment? Male / female pattern hair loss is not a medically insured service. The first consultation visit is $219, and subsequent visits are $149. We provide a receipt after every visit and no referral is needed for this private-pay service. How will I get my prescription? After your visit concludes, you'll be instantly emailed access to your secure DermCafé Portal. Your prescription will be inside! (Along with everything else you need from your visit) Does Virtual Dermatology/Teledermatology work? Yes, it does! Published medical literature suggests that the large majority (80- 90%) of dermatologic concerns at the population level can be resolved through Video Visits with a Dermatologist.¹ Medical decisions reached via Video Visits are widely reported to directly parallel decisions made from in-person visits.² It has been well documented that teledermatology has the potential for reducing overall costs in a medical system.³ ¹ The majority of skin lesions in pediatric primary care attention could be managed by Teledermatology. Bianchi, G. M., et al. PLoS One. 2019 Dec 2;14(12):e0225479. doi: 10.1371/journal.pone.0225479. eCollection 2019. ² Teledermatology: A Review and Update. Lee, J. Eng, lish, J. C. American Journal of Clinical Dermatology. April 2018, Volume 19, Issue 2, pp 253–260 ³ Clinical effectiveness and cost-effectiveness of teledermatology: Where are we now and what are the barriers to adoption? Wang, R. H. et al. J Am Acad Dermatol. 2020 Feb 5. pii: S0190-9622(20)30151-1. doi: 10.1016/j.jaad.2020.01.065. ​ How do I take photos of my hair loss condition properly? The higher the quality of your photo, the better our Doctors can assist you: ​ We recommend a simple 3 step approach: 1) Take a close up photo 2) Take a photo from specifically 4 cm away 3) Take a photo of the general area from specifically 10 cm away General tips: Ensure excellent lighting Centre your skin concern in the frame Ensure the photo is in-focus and not blurry (simply TAP in the centre of your frame) Have a friend take the photos for you For more information, please view www.dermpics.com All skin conditions treated at DermCafé do not require up-close inspection. Thus, photo inspection by your Dermatologist is a safe method for your care Does DermCafé accept UHIP, CIHIP or Morcare insurances? Yes, as long as your UHIP, CIHIP or Morcare cards are valid, your DermCafé medical dermatology visits are covered! Does DermCafé directly bill UHIP, CIHIP or Morcare? Yes, you do not have to pay up-front for your medical dermatology virtual visits if you have a valid UHIP, CIHIP or Morcare card DermCafé will submit your billing directly to UHIP/CIHIP/Cowen/Morcare for you If you have UHIP or Morcare, please enter your card number accurately on registration to prevent any unnecessary delays. Invalid/inaccurately entered UHIP cards will cause the DermCafé system to automatically cancel your appointment. If you have CIHIP, please follow the simple registration instructions carefully and email us what is required to validate your CIHIP coverage. Do I need a referral if I have UHIP, CIHIP or Morcare? If you have UHIP or CIHIP: yes, you need a referral to see a Dermatologist. You can book first with a DermCafé Family Doctor to obtain a referral If you have Morcare: no, you do not need a referral to see a Dermatologist. You can book directly with a Dermatologist here We do not make these rules, your insurance companies do 🤷‍♀️ Why do I have to see a Family Doctor before the Dermatologist for OHIP/UHIP/CIHIP/MSP/AHS-accepted care? The Canadian Health Insurance Act requires that all Consultations with Specialist Physicians are first evaluated by a Referring Physician (e.g. Family Physician). In order to provide you with OHIP/UHIP/CIHIP/MSP/AHS-accepted care, we are obligated to work within this Health Insurance Act. My Doctor referred me to see one of your Dermatologists, now what do I do?" Your referral was NOT sent via our instant online referral form (e.g. it was faxed to emailed to us) -Your referral needs to be manually processed on our end. Please expect an email titled "BOOK YOUR DERMATOLOGIST APPOINTMENT" in about 2-4 business days -We encourage all providers to use our online referral submission to provide their patients with the best access to a dermatologist appointment Your referral was sent via our instant online referral form -You should get an email instantly to book your Dermatologist appointment! When you get your email titled "BOOK YOUR DERMATOLOGIST APPOINTMENT", there is a link inside this email for you to Register (submit your info & photos, and book your Appointment). You must specifically use this link emailed to you as it is connected with your Referral. If you cannot find this email, please check your junk/spam folders. If it is still not there, it is possible that your Doctor mis-typed your email address when filling in the Referral. Please contact info@dermcafe.ca with the name of your Doctor so we can try to retrieve and correct your Referral Can I still see one of your Family Doctors if I already have my own Family Doctor? If you have your own Family Doctor, we encourage you to get a Referral from them. The Ontario health system has countless nonsensical rules that harm both the patient and system. If your Family Doctor is part of a Family Health Network or Family Health Organization, they will be negatively affected if you see another Family Doctor. However, if you don't have a Family Doctor, or know they won't be negatively affected, you can certainly see our DermCafé Family Doctor for a referral. Additionally, if you can provide us with their office fax number or secure email account, our Doctors can send them a letter after each of your DermCafé visits ​ How come the wait is so long in BC? Unfortunately, there is a severe shortage of Dermatologists in BC. Sometimes this means that the wait-times are longer than 1-2 weeks to see a BC Dermatologist at DermCafé. You are also always welcome to wait care at an alternative in-person Dermatologist clinic. Please note that, in BC, the wait-time for in-person Dermatologists is usually at least 1 year, due to both the severe lack of BC Dermatologists and the volume limitations of a traditional brick-and-mortar clinic. How can I get my Family Doctor to Refer me to be seen by a Dermatologist at DermCafé? Simply ask them to complete our quick, easy one-page online Referral Form at: dermcafecanada.com/referral Not every Doctor is completely comfortable with online forms. If they have any questions, please feel free to direct them to info@dermcafe.ca I have an Appointment with a DermCafé Doctor. How do I connect with them? Please check your email inbox for an email titled DermCafé Appointment Details If you do not see this email in your Inbox, please check your junk/spam folders. This email contains the simple instructions on what to do next, please read it carefully before your visit. ​ I saw a DermCafé Family Doctor who said they would refer me to a DermCafé Dermatologists. Where do I book my Dermatology Appointment? Please check your email inbox for a email titled DermCafé Portal for a link to your Patient Portal. If you do not see this email in your Inbox, please check your junk/spam folders. On the Portal, you can manage everything relating to your visit: Book your next appointment Access your prescription Access your lab forms if applicable etc I booked an appointment for my child. It is difficult to pull them out of school for this appointment. Do they have to attend? Children under 18 are not required to attend video call appointment if parent is present as long as high quality photos are submitted. However if your child is old enough to participate, they are encouraged to attend! My condition is worsening and I want to see my Doctor sooner than they indicated for me on my Portal. How can I get an appointment? Simply log onto your Patient Portal, look for the section "Need to Contact us Directly," and click "Book a Squeeze-In Appointment." Because our Dermatologists are serving patients from the entire provinces of ON, BC, AB, NS & NB, we cannot guarantee that they will see you the same day. However, our Doctors will do everything they can to squeeze you in as soon as possible! If you are experiencing a medical emergency, please go to your nearest Emergency Room as we cannot care for medical emergencies at DermCafé. I have a new skin concern, how do I book an Appointment?" All new concerns require a new Referral Please obtain a Referral from your own Family Doctor. If you cannot do that: 1. Log back into your DermCafé Portal 2. Look to the section My Next Appointment 3. Book with a Family Doctor to ask about a new Dermatologist Referral How to I log into my DermCafé Portal? Log in here: https://dermcafe.ca/patient-portal Can I be put on a cancellation list? Are there sooner appointments available? DermCafé is able to offer the best Dermatologist wait-times in Canada due to its limitless digital platform and large collaborative team of Dermatologists & Family Physicians. You can view live information about our next-available Dermatologist on this webpage: dermcafecanada.com/booknowon We do occasionally get cancellations so feel free to check for a chance to reschedule! If you already have an appointment, you can easily reschedule by clicking the "Reschedule" link in your appointment email. When you book, you simply have to click through the different Dermatologists to see their availability. Beyond what is listed on that webpage, we do not hold any other sooner appointments for any particular patients in order to be fair to everyone who is urgently seeking a Dermatologist. We understand you are frustrated, but we hope you also appreciate that there are less than 700 Dermatologists serving the entire 37 million population of Canada. You are always welcome to seek alternative care at a traditional in-person Dermatology clinic. Please note that most in-person Dermatology clinics have wait times of at least a 6-9months due to volume limitations of a brick-and-mortar facility. We cannot care for medical emergencies virtually, so if you are experiencing a medical emergency, please go to your nearest emergency room. I saw a DermCafé Dermatologist a while ago, and would like another appointment Please log into your DermCafé Portal and look under My Next Appointment for the follow-up directive provided by your Dermatologist. If no specific follow-up is indicated, you can book a Family Doctor appointment first. How to I log into my DermCafé Portal? https://dermcafe.ca/patient-portal I booked a DermCafé appointment, but can't find the email with all the info about the virtual visit Step 1. Go to your email inbox. ***ENSURE YOU ARE USING THE EMAIL ACCOUNT THAT YOU BOOKED THE APPOINTMENT WITH*** Step 2. Go to the inbox search bar Step 3. Type: DERMCAFE APPOINTMENT DETAILS It will appear If it does not, email info@dermcafe.ca How to the hair loss/care appointments work? This is a new service at DermCafé in 2023! At this time, it is available only in Ontario and for patients aged 18-40, specifically for male/female-pattern hair loss/care concerns. It requires a referral, like any other OHIP-covered appointment, and otherwise works just like any other DermCafé OHIP virtual visit appointment Uncommonly, hair loss is caused by a condition other than the typical female or male pattern factors. If this is suspected for your case, you will require in-person care (e.g. injections) that DermCafé cannot provide, and will be instructed to seek care at an in-person clinic. Learn more here: dermcafe.ca/hair Does Virtual Dermatology/Teledermatology work? Yes, it does! Published medical literature suggests that the large majority (80- 90%) of dermatologic concerns at the population level can be resolved through Video Visits with a Dermatologist.¹ Medical decisions reached via Video Visits are widely reported to directly parallel decisions made from in-person visits.² It has been well documented that teledermatology has the potential for reducing overall costs in a medical system.³ ¹ The majority of skin lesions in pediatric primary care attention could be managed by Teledermatology. Bianchi, G. M., et al. PLoS One. 2019 Dec 2;14(12):e0225479. doi: 10.1371/journal.pone.0225479. eCollection 2019. ² Teledermatology: A Review and Update. Lee, J. Eng, lish, J. C. American Journal of Clinical Dermatology. April 2018, Volume 19, Issue 2, pp 253–260 ³ Clinical effectiveness and cost-effectiveness of teledermatology: Where are we now and what are the barriers to adoption? Wang, R. H. et al. J Am Acad Dermatol. 2020 Feb 5. pii: S0190-9622(20)30151-1. doi: 10.1016/j.jaad.2020.01.065. ​ Why do I have to submit my medical info and photos? In order to re-focus the Medical Visit on you, the patient, we have re-designed the experience to simplify the process and minimize unnecessary paperwork. By taking 2 minutes to provide us with background on your medical history and skin concern, we streamline the process so that your Doctor is both prepared and focused for your visit. What if I have a medical emergency? DermCafé is appropriate for out-patient, non-urgent care. If you are experiencing a medical emergency, please report to your nearest Emergency Department ​ Is my information safe at DermCafé? 100% of your information is stored and accessed securely. Our entire platform is PIPEDA and HIPAA compliant and uses 256-bit encryption, which means it has the same encryption and security level as your online banking. Otherwise, we would not be offering these services. ​ Is this covered by OHIP (or my province's Medicare?) Video Visits in ON, BC and AB: Your visit with the Family Doctor and Dermatologist are both 100% covered by OHIP / UHIP / CIHIP / Morcare / Military Blue Cross / MSP/ AHS. While we are aware of other companies which charge out-of-pocket in your province, we have designed DermCafé so that all medical services are billed through Canadian Medicare when Medicare publicly funds this service. ​ Video Visits in all other Provinces: Our primary goal to provide Medicare-covered Dermatology Video Visits. However, where that is not possible, we would rather offer quality care, than withdraw it completely. Please check dermcafecanada.com/new-provinces, to get connect with a Dermatologist If you are upset by the lack of publicly fund virtual care in your province, we encourage you to contact your provincial health care regulatory body to express your desire to lift this restriction! ​ Do you care for everything on the skin? DermCafé CAN safely provide virtual care for: Acne (pimples, hormonal acne, pores, etc) Rosacea (redness, flushing, sensitive skin) Minor rashes (hand eczema, etc) Other facial rashes (facial dandruff, perioral dermatitis) Pediatric skin concerns (eczema, acne, cradle cap, hemangiomas, etc) Facial skin discolouration (Sun spots, hyperpigmentation, melasma) Male hair loss Benign lesion removals in the Greater Toronto Area & Ottawa are available via transition to our Dermatology Team's physical offices DermCafé CAN'T safely provide virtual care for: Mole/melanoma/pigmented lesion concerns Concerns inside the mouth Concerns in the genital region Concerns on the scalp Full or regional skin checks Female hair loss Widespread and complex rashes Wounds Procedural care (e.g. skin cancer removals) Medical emergencies Prescription for controlled substances My Doctor referred me to DermCafé, now what do I do? After your Doctor refers you, please look for an email in your inbox titled "Book Your Dermatology Appointment." There is a link inside this email for you to Register for your Appointment. You must use this exact link to Register. If you cannot find this email, please check your junk/spam folder. If it is still not there, it is possible that your Doctor mis-typed your email address when sending the Referral. Please contact info@dermcafe.ca with the name of your referring provider so we can try to retrieve and correct your Referral ​ ​ What happens if I need in-person care? During the Registration, if you select a skin concern unsuitable for virtual dermatology care, the Registration Form will pause, and you will be advised to seek care at an in-person clinic Do you prescribe "Acc- utane"? Yes! We offer full care for all our listed conditions that we see Accutane (isotretinoin) is one of our most common prescriptions. Bloodtests are arranged via our platform. All of your ongoing care and visits related to Accutane will take place on DermCafé. How do I take photos of my skin condition properly? The higher the quality of your photo, the better our Doctors can assist you: ​ We recommend a simple 3 step approach: 1) Take a close up photo 2) Take a photo from specifically 4 cm away 3) Take a photo of the general area from specifically 10 cm away General tips: Ensure excellent lighting Centre your skin concern in the frame Ensure the photo is in-focus and not blurry (simply TAP in the centre of your frame) For more information, please view www.dermpics.com All skin conditions treated at DermCafé do not require up-close inspection. Thus, photo inspection by your Dermatologist is a safe method for your care My DermCafé Doctor gave me a prescription, where do I access it?" Please check your email inbox for a email titled DermCafé Portal for a link to your Patient Portal. If you do not see this email in your Inbox, please check your junk/spam folders. On the Portal, you can manage everything relating to your visit: Access your prescription Book your next appointment Access your lab forms if applicable etc How do I get free delivery of my medication(s) / send my prescription to my Pharmacy? Free delivery of medications: Simply log onto your Patient Portal, look for the section called Prescription, choose the listed Pharmacy that offers free delivery, and click "Send". The pharmacy will contact you to arrange the delivery details. They deliver for FREE to any Canadian address (yes, that's right, all across Canada). Send my prescription to my pharmacy: Simply log into the prescription section and search for/type in your desired pharmacy. Please call your pharmacy before to medication pickup to ensure they received the fax. Unfortunately, most Canadian pharmacies can only receive prescriptions via fax, and this causes unnecessary delays for the patient, because fax technology is ancient and very error-prone. If your pharmacy has reception issues on their end, that is beyond our control. We are on the same page as you and would like you to receive your prescription as soon as possible! We (DermCafé) do not fill or transmit your prescription, so the fastest way to resolve any query you have is to contact the Pharmacy Team at rx@mypharmasmart.com or 416-444-4385 and they can address all your concerns! Please add rx@mypharmasmart.com to your contact list to ensure their emails to not go to your junk/spam folder. To follow Canadian security & privacy guidelines, we are unable to email you a PDF prescription. It is nothing personal against you, it is a privacy & security guideline. I sent my prescription to my pharmacy via your Portal, but my pharmacy has not yet received it" As noted on the Portal, if you do not want your free skincare samples and free prescription delivery, you can choose to send your prescription to your own pharmacy of choice. Unfortunately, most Canadian pharmacies can only receive prescriptions via fax, and this causes unnecessary delays for the patient, because fax technology is ancient and very error-prone. If your pharmacy has reception issues on their end, that is beyond our control. We are on the same page as you and would like you to receive your prescription as soon as possible! We (DermCafé) do not fill or transmit your prescription, so the fastest way to resolve your query is to contact the Pharmacy Team at rx@mypharmasmart.com or 416-444-4385 and they can address all your concerns! Please add rx@mypharmasmart.com to your contact list to ensure their emails to not go to your junk/spam folder. To follow Canadian security & privacy guidelines, we are unable to email you a PDF prescription. It is nothing personal against you, it is a privacy & security guideline. How can I get a prescription refill? 1. Log into your Portal (https://dermcafe.ca/patient-portal) 2. Look for the section My Prescription 3. Request a Prescription Refill. Your Doctor will review your request and, if appropriate, will authorize a prescription refill. A nominal charge applies for this Rapid Refill option, as no appointment is required for this. Please note that most tablet medications (e.g. Epuris) cannot be refilled via this convenient option, and require a live virtual visit with our Doctors. Please also note that DermCafé does not offer Prescription Refills via faxed requests from pharmacies. How will I get my prescription? After your visit concludes, you'll be instantly emailed access to your secure DermCafé Portal. Your prescription will be inside! (Along with everything else you need from your visit) How do I get in touch? We regret that we are unable to answer any faxed queries. We continue to work on alternative methods of communication. Our Doctors are also providing patient care all day and are unavailable to answer queries over phone. Please also note that the entire DermCafé platform, including our secure email communication, has been verified by Ontario Health, which means that it meets all requirements for modern security and privacy. We communicate with many pharmacies seamlessly via secure email on a daily basis. Please email your query to info@dermcafecanada.com (a secure & encrypted account). Secure emails have no additional risk for communication. Please note that the CPSO does not mandate the use of faxes specifically for prescription refills or communication with pharmacists How do I send a prescription refill? The process is quite simple! Simply ask the patient to log into their Portal to request a Prescription Refill there. They can log onto their Patient Portal at https://dermcafe.ca/patient-portal Please note: there is a nominal charge for Rapid Prescription Refill option. Alternatively, the patient can book and wait for another appointment with our Doctors to receive their Refill. Faxed prescription refills will not receive any response. We regret that we are unable to answer any faxed queries. We continue to work on alternative methods of communication. Our Doctors are also seeing patients all day and are unavailable to answer queries over phone. Please also note that the entire DermCafé platform, including our secure email communication, has been verified by Ontario Health, which means that it meets all requirements for modern security and privacy. We communicate with many pharmacies seamlessly via secure email on a daily basis. Please note that the CPSO does not mandate the use of faxes specifically for prescription refills or communication with pharmacists Why do I have to upload photos? Your Doctor relies on your photos (not the video call) to examine your concern and prescribe medications. We need your cooperation to provide excellent quality, convenient virtual care to you. We understand photos are not possible with some concerns - e.g. excessive sweating, rashes that are no longer present, etc. If this applies to you, you can disregard these guidelines. Submitting poor quality photos may compromise the quality of medical care we can provide for you, increasing the chance of misdiagnosis of your condition, etc. If your photos is of poor-quality, your appointment will be cancelled until you resubmit appropriate photos I am having problems uploading photos Please try the following: 1) Try it on a different browser. Please note, it will not work on Internet Explorer 2) Please ensure you are following the image size and file type requirements clearly written on the form. You may be uploading photos that exceed our stated size or are not in the right indicated format (JPEG or PNG, live photos are not accepted). If these attempts do not work, you can simply upload any placeholder image to complete your booking. Afterwards, please email your clear and well-lit photos to info@dermcafecanada.com and we will add them to your file. Unless our website indicates an ongoing system issue, we are continuing to receive successful appointment bookings 24/7, so all our systems are confirmed to be functioning normally. I have a question for my DermCafé Doctor The fastest way to get your question answered is by sending a Message via the chatbox. You can find this on the bottom right of DermCafé website pages or your Portal How do I log into my DermCafé Portal? Log onto your Patient Portal at https://dermcafe.ca/patient-portal ​ I booked an appointment for my child. It is difficult to pull them out of school for this appointment. Do they have to attend? Children under 18 are not required to attend video call appointment if parent is present as long as high quality photos are submitted. However if your child is old enough to participate, they are encouraged to attend! Where can I get Dermatologist-recommended skincare products? dermcafe.ca/shop We deliver Canada-wide! I have a new skin concern, how do I book an Appointment?" All new concerns require a new Referral 1. Log back into your DermCafé Portal 2. Look to the section My Next Appointment 3. Book with a Family Doctor to get a Dermatologist Referral How to I log into my DermCafé Portal? Log onto your Patient Portal at https://dermcafe.ca/patient-portal What happens if I need in-person care? Your DermCafé Doctor will inform you of your next steps How do I log into my Portal? Log onto your Patient Portal at https://dermcafe.ca/patient-portal Can I call someone to get support on how to use DermCafé? DermCafé is a modern and self-service Digital Dermatology clinic. The automation of processes is how we can offer you both convenient and rapid-access Appointments (e.g. waiting days instead of months). Our clinic also serves the entire provinces of Ontario, British Columbia, Alberta, Nova Scotia and New Brunswick, so our phone lines are constantly busy coordinating care with countless clinics and medical facilities, thus, we're unable to offer one-on-one tech support. The best way to contact us is by Messaging us through your Portal (or info@dermcafecanada.com if you haven't had an appointment yet). Unless our website indicates an ongoing system issue, we are continuing to receive successful appointment bookings 24/7, so all our systems are confirmed to be functioning normally. If you are having trouble with appointment booking, please try the following: 1) Try it on a different browser. Please note, it will not work on Internet Explorer. 2) Please ensure you are following the image size and file type requirements clearly written on the form. You may be uploading photos that exceed our stated size or are not in the right indicated format (JPEG or PNG, live photos are not accepted). If you are uncomfortable with the standard technology required to use DermCafé services, it is not the right option for you. Your alternative option is to wait for care at an in-person facility instead. I'm supposed to to bloodwork before my first Acc- utane visit. How will DermCafé get my results? The laboratory will automatically send DermCafé your results. If you are able to obtain your own copy of the results, please feel free to email them to info@dermcafecanada.com (a secure and encrypted account), as laboratories can often be delayed in sending us your results. If you are in Ontario, please only do your labwork at Dynacare (Lifelabs in Ontario provides unreliable services). Why do I have to pay a no-show fee? All patients are provided with the same absolute control to choose their appointment date, time and Doctor. Additionally, all "APPOINTMENT DETAILS" emails and the numerous email & text reminders clearly state the appointment date and time. Finally, our instructions and policies are very clearly outlined in all emails, reminders and on the registration page. To be fair to all other patients to comply with the policies, and to be respectful of the Doctors reserving their time specifically for you, we are unable to provide preferential treatment to any one patient. In particular, for OHIP-covered Triage Appointments : After fundings changes from the Ministry of Health in April 2023, most virtual clinics can no longer afford to offer OHIP-covered virtual visits with Family Doctors, and will instead charge patients out-of-pocket. DermCafé has committed to continue these OHIP-covered Family Doctor visits, as these Doctors donate their time for patients. But, due to such limited resources and overwhelming demand, we're unable to waive any no-show fees for OHIP Triage appointments Please note: If you believe that a charge occurred in error, as it states clearly on the payment page, please contact info@dermcafe.ca, and do not proceed to pay. Initiating credit card chargebacks/payment dispute takes away from DermCafé resources that should be directed towards helping other patients. All patients who initiate a credit card chargeback/payment dispute will be permanently discharged from all DermCafé services. Issue with a credit card charge If you believe that a charge occurred in error, as it states clearly on the payment page, please contact info@dermcafe.ca, and do not proceed to pay. Initiating credit card chargebacks/payment dispute takes away from DermCafé resources that should be directed towards helping other patients. All patients who initiate a credit card chargeback/payment dispute will be permanently discharged from all DermCafé services.

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